Monthly Archives: May 2009

Frozen Chase/Wamu HELOC, Unprofessional or Deceptive Communications?

I noticed this morning that my Chase/Wamu HELOC has been frozen without notification. I contacted customer service representative "Braden" (877-750-6825) for an explanation. I was told that the line of credit is "frozen" during this review period. I asked for … Continue reading

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Complaint Letter to Chase/Wamu

One of the Comptroller of the Currency (OCC) requirements is that I first attempt to resolve the issue with the lender. Since I was not able to solve this with additional calls to customer service, I asked for the contact … Continue reading

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Flawed, Inappropriate, and Onerous Chase/Wamu 4506-T Demand?

I received a letter from Chase/Wamu regarding a little-used Home Equity Line Of Credit (HELOC) on May 8th, requiring a 4506-T and a recent paystub by May 15th. I contacted customer service representative "Aaron" (877-750-6825) with questions. I asked "Aaron" … Continue reading

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