Category Archives: News

Three Simple Steps to Avoid the Staffing Spiral of Doom

Interesting (and brief) article on LinkedIn, Three Simple Steps to Avoid the Staffing Spiral of Doom. Good points, and I especially like their suggestions for job postings (#1) as we consider how we advertise our open positions. Also an excellent … Continue reading

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Chase/Wamu Regulation Z Violation?

A quick review of my current financial situation:  Same job, higher income, a perfect payment record, and a better FICO score (800+) than when the loan was originally approved. From the guidelines issued by the Office Of Thrift Supervision (OTS): … Continue reading

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Frozen Chase/Wamu HELOC, Unprofessional or Deceptive Communications?

I noticed this morning that my Chase/Wamu HELOC has been frozen without notification. I contacted customer service representative "Braden" (877-750-6825) for an explanation. I was told that the line of credit is "frozen" during this review period. I asked for … Continue reading

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Complaint Letter to Chase/Wamu

One of the Comptroller of the Currency (OCC) requirements is that I first attempt to resolve the issue with the lender. Since I was not able to solve this with additional calls to customer service, I asked for the contact … Continue reading

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Phishing for Personal Data

Testimony of Al Schweitzer four years ago as offering the simple recipe for obtaining this kind of information. Schweitzer, who described himself as a former pretexter, said he used various "gags" to get the data he needed, and always followed … Continue reading

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Win Customer Service Phone Battles

There are many things you can do even before you pick up the phone to increase your chances of success. My Favorites: One: Make sure you have a decent speakerphone. Nothing makes those 22 minutes pass more slowly than a … Continue reading

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The power of retribution, spite, and loathing in the world of business

A former Oracle Corp. senior vice-president, Garnett spent the early 1990s traveling around the world with Ellison, Oracle’s CEO. Within weeks of their return from Japan, Ellison summoned Garnett to his office. He scrapped the interactive-TV startup the two were … Continue reading

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Local “Burning Man” staged with music

Anyone interested? http://www.joshuatreemusicfestival.com/ http://www.joshuatreemusicfestival.com/Gallery/JTMFpeople/

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EMail is NOT PRIVATE

According to the ECPA, after 180 days it becomes possible to demand email from a server without a warrant, and for non-criminal matters. This means all that has to happen is a civil attorney decides they want to see your … Continue reading

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Home-price comparison, state by state

What it costs to buy a typical four-bedroom home in 342 cities. The index provides apples-to-apples comparisons of 342 U.S. markets, looking at the cost of a four-bedroom, two-and-a-half bath, 2,200 square foot house with a two-car garage in a … Continue reading

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