Complaint Letter to Chase/Wamu

One of the Comptroller of the Currency (OCC) requirements is that I first attempt to resolve the issue with the lender. Since I was not able to solve this with additional calls to customer service, I asked for the contact information of their loan compliance officer (or department). The customer service represent instructed me to send my complaint to "Consumer Lending Support" at the same address as my previous correspondence.

I also confirmed with two separate calls to 877-750-6825 ("Ryan" and "Carl") that there is no suspension on the line of credit, the paystub and 4506-T forms had been received and were "being reviewed by underwriting, and will have a response in 30 days."

I sent the following letter on May 20th via USPS Express Mail with Delivery Confirmation:

Subject:  Flawed, Inappropriate, and Onerous Demand
Attention: Consumer Lending Support

[…
The contents of my previous post, Flawed, Inappropriate, and Onerous Chase/Wamu 4506-T Demand?
…]

Remedies that I require from Chase/Wamu Consumer Lending Support:

  1. Provide text with page and line number references from the original Terms and Conditions of this stated income, verified asset loan (SI/VA) that expressly permits Chase/Wamu to require new information not originally provided as part of this loan. If this documentation is required as part of "updated" information, provide evidence of the original paystub and tax documentation to be "updated".
  2. If Chase/Wamu cannot provide the above information, confirm in writing that both hard copy and any electronic copies of the documents have been destroyed.
  3. For all future requests, provide sixty (60) days notice with a thirty (30) day follow-up letter.
  4. Carefully review any future requests to prevent obvious errors like the ones referenced in this complaint.
  5. Refrain from backdating any future requests.

Please reply to this complaint in writing within fourteen 14 days of the date of this letter. Failure to respond satisfactorily within fourteen (14) days from the date of this letter will result in a filing with the Office of the Comptroller of the Currency (OCC).

I will keep you all posted regarding their response.

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