Frozen Chase/Wamu HELOC, Unprofessional or Deceptive Communications?

I noticed this morning that my Chase/Wamu HELOC has been frozen without notification.

I contacted customer service representative "Braden" (877-750-6825) for an explanation. I was told that the line of credit is "frozen" during this review period. I asked for confirmation in writing; he said he was "unable" to provide confirmation in writing – only verbally.

I find it at best unprofessional, at worst deceptive, that this "freeze" was never mentioned during my numerous calls to customer service, nor in any of the letters requesting additional information.

Unfortunately, this will cause me to scramble to fix any problems associated with their sudden change of commitment. I will try to post additional information when I can.

This entry was posted in News. Bookmark the permalink.

Leave a Reply

Your email address will not be published. Required fields are marked *